One inbox for every channel
WhatsApp chats, Instagram DMs, TikTok DMs and website Live Chat land in one list, each with its channel icon. The newest chat always rises to the top.
- Filter by channel
- Open any chat
- See what's unread
Omnichannel Inbox
Every Sales Chat,One Inbox
Manage every chat from WhatsApp, Instagram, TikTok and Live Chat on one screen. Reply yourself, hand chats to the AI agent, or assign them to your team.
Label
Try clicking a chat, a channel, or the Take over button above.Try tapping a chat or the Take over button.
Omnichannel Features
Everything a Sales Chat Team Needs
AI and humans take turns
The AI agent answers first. Take over any time, then hand it back to the AI.
- Take over
- Hand to AI
Labels and filters
Group chats with labels like price-inquiry or ad-leads, then view them by label.
- Add and remove labels
- Filter by label
Internal notes
Leave notes only your team can see. They're never sent to the customer.
- Write an internal note
- Keep context between shifts
Work as a team
Invite teammates without sharing passwords. Chats that need help get a Needs team tag.
- Invite teammates
- Flag Needs team
Track ad leads
Chats from Click-to-WhatsApp ads are tagged, with the time left in their 7-day free window.
- See the ad source
- Watch the free window
Contact details and chat status
See who you're chatting with and which page a Live Chat visitor has open, then mark the chat Done when it's finished.
- View contact details
- Mark Done or Reopen
- Filter Open, Unread, Done
Booking Appointment
Bookings From Every Channel, One Calendar
Bookings from WhatsApp, Instagram, TikTok and Live Chat land in the same Calendar. The AI agent books them; your team approves.
- Approve or decline bookings right from the chat in the Inbox
- Syncs with your team's Google Calendar
- Close slots for holidays or when staff are away
- Log phone and walk-in bookings too
How It Works
From First Message to Closed Sale
- 1
Connect your channels
Connect WhatsApp, Instagram, TikTok and your website Live Chat to dibales.ai.
- 2
Chats land in one inbox
Every conversation lands in one list, and the AI answers common questions right away.
- 3
Your team handles what matters
Take over chats, add labels and notes, then mark them Done.
Omnichannel Inbox FAQ
Which channels come into the inbox?
WhatsApp, Instagram, TikTok and website Live Chat, all in one chat list.
Can my team use it too?
Yes. Invite teammates by email to manage chats in the same dashboard, without sharing passwords.
How do the AI agent and your team work together?
The AI agent replies automatically based on your business information. Your team can take over a conversation any time, then hand it back to the AI.
Which plan includes the Omnichannel Inbox?
The Omnichannel Inbox comes with the Enterprise plan, as part of the dibales.ai CRM.
Available on the Enterprise plan
One Inbox for All Your Sales Chats
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