1Connect WhatsApp
Keep your current number. Choose the WA Web engine or the WhatsApp Official API (Coexistence).
WhatsApp Automation
Turn WhatsApp Leads Into Customers
Auto-reply to every WhatsApp chat and keep following up until the sale closes.
Trusted by 13,000+ creators & brands across Asia
Night Falls
A chat comes in at 23:47. The admin is asleep. By the morning reply, the buyer has checked out at another store.
Naomi isn't upset.
She just didn't wait.
08:07
Now, rewind that night.
A Day With dibales.ai
Same Night, Different Story
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23:47Night
Late chat, instant reply
The same message from Naomi, at the same time. This time the AI agent answers in seconds, using the business info you added.
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23:49Night
Not ready? It gets a label
The customer wants to think it over. The AI agent adds the Interested label, and that label starts a follow-up.
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09:00Morning
Morning, auto follow-up
The follow-up goes out on the schedule you set. Last night's maybe becomes this morning's order.
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13:02Afternoon
Complaint? Team steps in
The AI agent labels it a complaint and hands the chat to the team. Rachel takes over from the same dashboard.
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13:10Afternoon
Sorted, back to the AI
Rachel hands the chat back. The AI agent answers the next question, then marks the chat as done.
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19:32Night
Team's off, AI takes over
Outside your team's hours, the AI agent replies. No chat sits unanswered until morning.
Business Hours
Set Your AI Agent's Hours
On 24/7, or only outside your business hours. While your team is online, they reply. When they log off, the AI agent takes over.
Scroll to turn the clock
AI Agent by dibales.ai
Meet Your AI Agent
An AI customer service agent that knows your whole business, answers WhatsApp in seconds and never takes a day off.
Employee ID
Mindi
Customer Service AI · WhatsApp
- Working hours
- 24/7, or on your schedule
- Reports to
- You and your team
- Days off
- Never
Daily tasks
- Answer price & stock questions
- Share current promos
- Explain products
- Show how to order
- Add labels & start follow-ups
- Hand complaints to the team
- Mark chats as done
dibales.aiStatus: Active
Mindi · AI AgentHi! I'm Mindi from Glowia. Which product can I help you with today?10:00
Tap a question below the chat to try it
One Number, One Team
One Number, Answered Together
Your AI agent and your whole team share one WhatsApp number, no passing phones around. Every chat shows who's handling it.
- Invite your team without sharing passwords
- The AI agent hands chats to the team when needed
- The AI agent marks chats as done
- Internal notes customers never see
Getting Started
Set Up Your AI Agent in 3 Steps
2Train Your AI Agent
Add business info like prices, promos and how to order, then set its tone of voice.
3Decide when to hand off
The AI agent hands complaints and special questions to an admin. Invite your team, set business hours, and you're done.
Automatic Follow-up
Follow Up Leads Automatically
One label from the AI agent is all it takes: the contact gets follow-ups on the schedule you set.
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Day 1
Introduce the product's main benefit
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Day 2
Offer a bonus or discount
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Day 3
Share a customer success story
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Day 4
Explain a product feature
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Day 5
Reviews & testimonials
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Day 6
Exclusive promo
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Day 7
Call to action with urgency
BroadcastWhatsApp Official API
Send promos to many contacts at once through Meta's WhatsApp Official API (Coexistence). Pick recipients from your contacts, a follow-up list or a CSV, and see the estimated cost before you send.
- Meta-approved message templates
- No markup: message fees go straight to Meta
- Follow up CTWA ad leads free for up to 7 days
Booking Appointment
Book Appointments Right in the Chat
Customers just name a day and time. The AI agent checks for open slots and books the appointment, and every booking lands in the Calendar.
- Slot taken? The AI agent offers other open times
- Customers can reschedule or cancel in the chat, up to the cutoff you set
- Approve bookings from the Calendar or right from the chat
- Syncs with your team's Google Calendar
Running Click-to-WhatsApp Ads?
Never Waste a Lead From Your Ads
Ad chats arrive at all hours. The AI agent replies right away, and the keyword from the ad starts a 7-day follow-up automatically.
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1
Your ad goes live
Someone taps Send Message on your Instagram or Facebook ad.
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2
Answered instantly
The AI agent replies in seconds, even when the ad is clicked at midnight.
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3
7-day follow-up, $0
The ad's keyword starts a 7-day follow-up right away. Through the Official API, those messages are free.
Not Just WhatsApp
One AI Agent for Every Channel
Everything you just saw happened on WhatsApp. The same AI agent also answers Instagram and TikTok DMs.
Your AI Agent23:47
WhatsApp AI Chatbot FAQ
Does the AI agent understand casual language and shorthand?
Yes. The AI agent reads what the customer means, including casual language and shorthand like "hm" or "thx", then answers from the business info you added.
What if the AI agent doesn't know the answer?
Set the conditions for handing a chat to your team, such as complaints or questions outside your business info. The AI agent hands those chats to an admin, and your team can take over any chat at any time.
Can it follow up customers who haven't ordered?
Yes. Choose a label to trigger the follow-up, such as Interested. When the AI agent or your team adds that label to a chat, the contact enters the follow-up and gets messages on the schedule you set.
Can Click-to-WhatsApp ads point to a number on WhatsApp Web?
Yes. Click-to-WhatsApp ads can point to a number connected through WhatsApp Web or the WhatsApp Official API, and the AI agent replies to ad chats either way. The free 7-day follow-up window for ad leads applies to numbers connected through the Official API.
Can my team share one number?
Yes. Invite teammates by email to reply from the same dashboard, without sharing a phone or a password.
Do I need a new WhatsApp number?
No. Keep your current WhatsApp number and connect it with the WA Web engine or Meta's WhatsApp Official API (Coexistence).
How much does the AI agent cost?
The AI agent is part of the Enterprise plan, together with the omnichannel inbox, live chat and the WhatsApp Official API. We go through pricing with you on a Google Meet call and help you set everything up until it's live.
Each reply from the AI agent uses 1 credit. Handing a chat over to your team uses none, and you can bring your own API key (BYOK).
Book a Google Meet for the details.
Available on the Enterprise plan
Hire an AI Agent That Works 24/7
Join 13,000+ creators and brands across Asia.