Every Chat in One InboxOmnichannel
Reply to chats from your website, WhatsApp, Instagram and TikTok in one place, without switching between apps.
Live Chat Widget
Website Chats,Answered 24/7
Don't let buyers leave with unanswered questions. They ask right on your website and get a reply right away.
Trusted by 13,000+ creators & brands across Asia
Live Chat Features
Visitors Ask, You Answer From One Place
AI Agent Answers 24/7
The AI agent answers visitors, nights and weekends included. Your team can take over any time.
Auto Replies
Greet new visitors, answer questions by keyword, and let people know when you're offline.
See What Visitors Are Viewing
See the page a visitor has open and the device they're on, right next to the chat.
Follow Up Later
Ask for a name and WhatsApp number or email at the start, so you can still reach visitors after they leave.
Matches Your Brand
Set the widget's name, logo, colors and greeting to fit your website.
Reply Any Time
There's no time limit to reply. If a visitor has left, your reply shows up when they come back to your site.
Booking Appointment
Visitors Can Book Right in the Chat
The AI agent sends a time-picker card in Live Chat. Visitors tap a date and time, and the booking goes straight into your Calendar.
- Only open slots within your business hours are offered
- Set services, durations and how many customers per hour
- Your team can send the time-picker card too
- Syncs with your team's Google Calendar
How to Install
Live in 3 Steps
1
Customize the look
Pick colors, agent name, language and greeting. Every change shows up in the live preview.
2
Add one line of code
Paste the code before </body> on your site and register your domain. No plugin needed.
Works on any website: custom-built sites, landing pages, or your online store.
3
Reply from the inbox
Website chats land in the same inbox as your other chats. Turn on the AI agent to answer 24/7.
Live Chat FAQ
Do I need to install a plugin?
No. Paste one line of code before </body> on your site, then register your domain in the Live Chat settings.
Which websites does it work on?
Custom-built sites, landing pages, or your online store, as long as you can add code to the page.
How is this different from a WhatsApp button?
Visitors can ask without leaving the page. You still get their WhatsApp number or email from a short form, so you can follow up later.
Does the AI agent cost extra?
The AI agent uses dibales.ai AI credits (1 credit per reply; handing a chat to your team is free). You can also bring your own API key (BYOK).
Can I send images or files in Live Chat?
For now, Live Chat supports text messages and buttons (quick replies and links).
Which plan includes Live Chat?
Live Chat comes with the Enterprise plan, as part of the dibales.ai CRM.
Available on the Enterprise plan
Add Live Chat to Your Website
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