Thank you for choosing dibales.ai. We are committed to protecting your privacy and ensuring a positive experience with our AI-powered chat marketing platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Account Information: When you create an account using Google Login, we collect your name, email address, and profile picture.
- Automation Setup Data: When configuring Instagram automation (e.g., Comment to DM, Story to DM, Ask for Follow), we collect data you voluntarily provide, such as:
- Keyword triggers
- DM message templates
- Opt-in settings for audience engagement
- Message Data: If you integrate your Instagram Business account, we may collect:
- Basic profile information (username, profile picture, business ID)
- Messages sent and received through Instagram Direct Messages (DMs) strictly for automation purposes, in compliance with Meta’s policies.
2. How We Use Your Information
We use the collected data to:
- Provide and manage the dibales.ai service
- Automate customer engagement via Instagram and WhatsApp
- Customize and optimize automated replies based on provided templates
- Verify authenticity of connected Instagram Business accounts
- Comply with legal obligations and Meta’s platform policies
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. However, your data may be shared in these circumstances:
- Third-Party Service Providers: We use services such as DigitalOcean for cloud hosting and Xendit for payment processing.
- Platform Integration: Information may be shared with Meta (Facebook) for Instagram Business API integrations, in accordance with Meta’s data use policies.
- Legal Compliance: We may disclose your data to regulatory authorities if required by law.
4. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy. Upon account termination, all personal data will be securely deleted unless otherwise required by applicable law.
5. Your Rights and Choices
You have the right to:
- Access, update, or delete your account information
- Opt-out of certain types of data processing
- Revoke access to third-party integrations at any time
To exercise these rights, please contact us at cs.pake.ai@gmail.com
6. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of sensitive data
- Access control measures
- Regular security audits and monitoring
7. Third-Party Services and Integrations
dibales.ai integrates with trusted third-party services, including:
- Google Login: For secure authentication
- Instagram Business API (Meta): For managing automated messaging workflows
- Xendit: For secure payment processing
- DigitalOcean: For cloud-based hosting and storage
Each third-party service has its own privacy practices, and we encourage you to review their policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect service enhancements or legal requirements. We encourage you to review this policy regularly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
PT Secre Karya Kreatif
Jl Kav PTPN No 60 Cikutra Bandung
legal@pake.ai
By using dibales.ai, you acknowledge that you have read, understood, and agreed to this Privacy Policy.